Best Western Plus Hotel Prince De Galles

Room quality (size, sheet thread count, mattress, pillow, towels, cleanliness, bathroom size and quality, etc.) are very good. In fact, better than most other Menton hotels. Reception staff are excellent and more than helpful. Booked "Family Room" for more size, but family rooms are immediately above what can be a popular restaurant, with positively poor sound insulation. Wife and I unable to sleep until restaurant closed, and staff helpfully moved us to another room and acknowledged that family rooms have this "aspect" due to poor sound insulation. Gently mentioned this fact in survey directly from hotel "that all was wonderful, but the issue of poor sound insulation from restaurant", and received some sort of strange "discipline notice" from management that actually everything was perfect, and my wife and I imagined or dreamed up the situation (despite all the staff acknowledging the nature of the "family rooms" and moving us to an alternate room the next morning and claiming "you chose the room"), and responded with made-up stories about timings and other irregular obfuscations. Almost comical management response, except at 21:50 at night, listening to a happy group of tourists shouting with and at each other over their dessert was not particularly pleasant if you need to be up at 04:00 for appointments. Avoid "the family rooms", and you should be more than fine. Does not have bellboy Front desk team are champions. Hotel is hyper-clean. Pleasant views.

OK we did spend the extra dosh for a seafront room with a sit-out balcony, thus ensuring a genuine full-on sea view - but well worth it. Yes OK the room was not very big but it has been refurbished to a very high standard with a massive wall TV so it's nice and comfy, but you wouldn't be intending to spend all day in there, although sitting on the balcony with a drink when the sun rises or sets is like Wow!. The rate includes a massive buffet breakfast, a free (refilled daily) minibar in the room and a free coffee & cake bar in Reception in the afternoon. Great seafront location so long as you are happy to walk a pleasant 15/20 minutes into town in either direction for the restaurants (which we were). We didn't eat in the hotel restaurant. There is a little shingle public beach directly opposite where we swam in the warm, clear blue sea every morning before breakfast as well as when we returned in afternoon! There are big, clean, sandy public beaches just up the road in both directions, so absolutely no need to use fancy pay-beaches. Very helpful, English-speaking staff in Reception and Breakfast Room. Everything well-kept and clean. We will be back!

Checked in to our sea view room today for 2 night stay. Room is tiny. You can see the sea - it’s just behind the shed and portaloo. If you open your curtains everybody in the street has a “see you” view. Asked if we could change rooms and we’re told yes they had better rooms available by the lady at reception … until the man at reception said something to her at which point they were suddenly “fully booked”. We complained about the “sea view” and were told “you can see the sea” by the man on reception. 20 minutes later he brought us half a bottle of something to “personally apologise”. We asked were we could go and spend the afternoon out of the sun - there’s no way you could spend it at the hotel. The hotel’s “private beach” was suggested - 250 metres down the road. We got there to be told that sun beds were 90 euro each but because we were hotel guests they’d give us 20 euro off drinks … no thanks! We are now sitting at the side of the road under a tree for shade. We’ve been here 1 hour so far and it feels like a lot longer … dreadful service.