Banyan Tree Mayakoba

We stayed here for a quick weekend. I wish I would’ve had more time here. The property is absolutely gorgeous. The restaurant food was good and all of the staff that we met was polite and accommodating. there’s different kinds of rooms, we stayed in a villa which was super spacious. Spa was great! There are bikes available for getting around easier within the property

What a hotel! The standard is so high it makes other Hotel chains look bad. Nowadays is hard to find service standard like this. Everything is taken care of. We spent six nights, first night in the Well-being villa with a nice size pool. Everything is a superb and you just don’t have anything to complain about. We had sunset boat champagne dinner one night and in Villa barbeque the other night. Exceptional and add great memory to your trip. One thing to remind you though, the Villa barbeque portion is quite high. So starve yourself a little bit before the meal. The last two nights we tried the beachfront Villa. Breathtaking ocean view in front of you and you have your own private beach area with your own lounge chair. The hot tub behind the bedroom is so pretty, you can see the stars and with candlelight on the wall, this is unbelievable. Jose is the concierge person that look after us every single day, whatever you want and whatever you need, he would take care of it . He’s like a personal butler, when my Five year old, ate too much one night and had belly pain the next day, he contacted the restaurant to prepare anything we need for him to eat. You can have anything not from the menu, whatever you need to make your five years old better they will make it. Sorry for the long review, but I can go on and on. Best hotel for sure in Cancun in my opinion

Just returned from 4 nights at Banyan tree for my 10 year anniversary. My husband and I aren’t sure why there are any negative reviews at all about this place, we absolutely loved it. The grounds are beautiful and vast, the service impeccable and kind and the food and drinks absolutely delicious! We stayed in the Oceanfront Veranda Suite - highly recommend. Having the ocean view and breeze was SO nice. They offered us an upgrade to the Lanai version that spilled right out onto the beach, but we preferred the second floor version for the privacy it offered. It had a large veranda with pool, beautiful woodwork and high ceiling, comfortable large bed, steam shower, outdoor shower and hot tub. It was truly part of the experience and so nice to hang in. It was also right on a private beach area and 2 minute walk to Sands and the main pool on the beach. The grounds themselves are massive including 3 other resorts. We ran and biked a ton and still didn’t see all of it. So fun to explore and easy to get golf carts anywhere. The scenery was lush and beautiful. Was the food/drinks expensive? Yes. But so is any resort or hotel it seems but in this case, the quality matched. We had unreal meals and the margs (which we are snobs about) were SO good, fresh and creative. Two unique ones I recall were black pepper and honey Marg and also Tamarind-chili basil passionfruit marg. Unreal! At Banyan we had breakfast included with our package and found both the buffet at Oriente and A la Carte at Sands to be some of the best breakfast we’ve ever had! For dinner we went to Saffron (Thai), Cello (Italian) and La Copa (Mexican) and loved them all. We also ventured to Rosewood to Aqui mi Quedo for lunch (picturesque and delish) and Zapote bar (must visit - most of a ‘vibe’ in Mayakoba). Easy to get golf carts to anywhere on property! The service was so impressive. everyone we encountered was kind and eager to help. No one shy’d away from any question or issue. You are given private concierges who are constantly in contact via WhatsApp and approach in person whenever they see you to check on everything and offer whatever you need. Shout out to Sonia and Gaby who we loved. Also want to shout out Gilberto from the main pool - he was our guy. Lastly highly recommend the airport transfer from the hotel (also included with our reservation package). The instructions sent to us prior were so professional and helpful with the process, the drivers so kind, cars so nice and we were provided info, comfort, food and drinks. Don’t hesitate to go here! Even in the lower season it was amazing. Great for couples or groups. Loved it!