Staying at Banks Mansion is a unique experience. The hospitality and personal service of Banks Mansion are limitless, so everything you eat or drink is included in your room rate. Our excellent service and our unique full-service concept with many complementary extras, such as the free “Live Cooking” breakfast and the warm interior all contribute to our mission to make you feel at home.
Herengracht 519-525 Amsterdam 1017 Netherlands
Price / Night
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Kaoutar and Bonita were delightfully helpful in making my stay pleasant. The Banks Mansion is truly a boutique hotel! The breakfast was delicious with a great variety of choices. I would say this hotel is 10/10.
They call it their home and that's how it feels. Beautifully decorated throughout with very comfortable beds and a pillow menu! Very good breakfast. A free mini bar in your room. The staff are so welcoming and friendly. A really nice touch is the complimentary tea and coffee in the cosy bar and the complimentary bar and cheese and wine offered in the afternoons. It makes for a rather nice social gathering! A very special hotel. Thank you for a lovely stay!
Overall, we had a very good stay here. The rooms were comfy and quiet, the availability of drinks and snacks was generous. The breakfast was delicious and plentiful and the location is fantastic. My only criticism would be that there is slight gap between the promised attitude of the staff and some of their actual attitudes. Banks Mansion prides itself on its customer service. The written material tells you it will be a home from home. Postcards arrive in your room saying how much they are loving having you there and anything you want, just ask. However, the written promises are not quite lived up to by all the staff. Most of the staff are friendly and helpful, but some are quite severe in manner and seem less helpful. In any other hotel, this mix of attitudes might be expected, but Banks Mansion make excellent, friendly customer service a USP, which they remind you of by postcard when you stay, so they do set the bar rather high. We’d happily stay there again, because of the location, breakfast, rooms and attitude of most of the staff, but we would go with more realistic expectations next time.