Axel Beach

We were excited to celebrate my partner's birthday in Ibiza. Finding a gay hotel in Ibiza was a bonus!! However, the hotel was almost all straight people. We understand that the hotel has no control over who books but it shouldn't rely so heavily on advertising as a "hetero friendly hotel". The room was nice, clean, and comfortable. It had a kitchen and decent sized living room. The bedroom was spacious and the black our curtains were GREAT! The pool area had great DJ's. Cocktails were delicious and the food was good. I would pay as you go to keep track of your actual charges. We charged to the room and had to rely on the honesty of the hotel. Now for the not so great aspects. Anyone could come in off the beach or from the street and reserve day beds and loungers. It seemed unfair to the hotel guest who were paying premium rates to not be guaranteed a spot at the pool. The pool was consistently dirty with hair and debris floating in it. One day the pool water level dropped about 3 feet and was circulating filthy water. None of the staff seemed to care. We even asked about it and were told "it is refilling" as she laughed. On the day of check out, I took a picture of our mini bar refrigerator because I had read other reviews of guests being charged for minibar items. I was asked on check out if we had used the minibar and I responded "No". One day later I noticed a 30 Euro charge to my credit card. I emailed the hotel and inquired what it was for. I was told that it was for 4 red bull drinks. I responded with no photo and told him that we did not have anything from the minibar. No questions were asked and the charge was credited back to my credit card. It seems like this is a common practice at the hotel and they rely on people not noticing the charge. Overall we were disappointed with the hotel. The website and advertising are deceiving. My advice, read the reviews and believe them!!

can't rate this place highly enough, and Christian on reception is an absolute credit to the place. We arrived long before check in time, however I'd emailed them explaining this, hence they had our room available, ready for us...upgraded our room & def no complaints..room and hotel facilities are immaculately clean, and all staff very accommodating..pool area lovely, only complaint was building work in the building next door..again guy who worked around the pool was fabulous..all in all a gr8 choice and 1 to recommend

Roberto working at reception during our check in couldn’t have been more helpful. Lovely manner about him and was able to provide a complimentary upgrade on our room given it was during a quieter period of the season. Pool led straight out to the beach, great beach bar poolside. On our check out Christian was able to organise a taxi for us to the airport a few hours after check out. We were able to enjoy a relaxing afternoon and a lovely lunch by the pool before our departure.