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Sleeps
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Location
Sleep Quality
Rooms
Service
Value
Cleanliness
I7968TBlynnel
October 2024
We had an afternoon flight which consequently meant we arrived late at the hotel mid-evening. The staff couldn’t have been more accommodating, helpful and attentive. They made us welcome right from the start. We were the last people in the dining room, the staff were delightful and we weren’t rushed. A perfect start to our holiday. In the morning we found that our room had a balcony and looked out over to the beach and sea. The room was spacious, very clean and comfortable and nicely furnished. The breakfast had everything you could possibly want. The local honeycomb dripping with honey and the natural yoghourt were just two of the breakfast delights. Throughout our stay whether we went to the evening buffet or the a la carte restaurant the food was excellent. We also thoroughly enjoyed their Lobster evening which had to be pre-booked but was good value for money. The hotel also stocked a good range of Greek and Cretan wines. The evening entertainment was varied and very good. The hotel is in an excellent location, opposite the beach and a short stroll into Rethymnon with it’s beautiful old streets and architecture, wealth of shops and restaurants. This hotel has a wonderful team of people working for them, without exception they all made us feel welcome. A hotel we would definitely come back to. As an example of the first class customer service, I was contacted on the way to the airport to let me know my wedding ring had been found in our room. The hotel arranged for it to be returned to me and their courtesy is very much appreciated.
934mikav
October 2024
Excellent hotel with very good location next to beach and close to old town. Room was very nice, clean and functional with nice sea view. Staff was helpful and gave lots of good advice where to go and what to see during the holiday week. Lots of restaurants close by. In total good value for money.
egons67
October 2024
If not the excellent restaurant would rate even lower. It appears they have an evil practice of overbooking, and when we arrived , the room was prepaid, 2 months in advance and confirmation waucher on hands, there was a situation we had to siting the lobby just because reception said they don't has our booking at all. After involvement of tour agency, they offered as a goodwill free transfer to another hotel of theirs. Long story short, we get our room, but two first days was ruined. Also the doors' closing was possible only by ferry loaaad bang, so the first early guest usually woke up all the floor.
Sleeps