Apollofirst Boutique Hotel

Regrettably, our family was here for 7 nights. Which I prob. should have canceled and moved to another Marriott property after 1 night according to my boss. After I told my boss my experience here, this place has been blacklisted from my place of work. I work for the biggest company in the world in marketcap, a Fortune 1 company. I am sure most employees at this hotel own a phone or a computer made by us. I am so glad my boss listened to my complains and blacklisted this hotel from all future business needs. Our check in process was horrible, the lady who checked us in told us which room she put us in (behind the reception.) I immediately objected, as all the reviews and everyone who had stayed there before have complained about the rooms behind the reception. The lady were very unsympathetic and refuse to provide another room in a different location. Why? Because I have a 9 months old baby? This makes no sense. Our room given was dingy with terrible lighting and central air was broken. The room I booked had hardwood floors that's bright and airy. The room I was given had dirty dingy carpet with old furniture and bad lighting. Fine, I can deal with dingy, bad design and old furniture. But I expect the central air to work if I pay over 300 euros a night. Multiple nights we'd wake up shivering with the room being 13-15 degree C. When I set the room to be automatically kept at 20 degree. I expect it to be kept at 20 degree. Instead, the hotel disabled the cold air function so only hot air comes out, and constantly resetting the AC when it detects no motion. the room is always either too hot at 28 degree or too cold at 13 degree. I can not put a blanket on the baby due to SIDs. She is too young to have any lose item in her crib. Our stay was extremely uncomfortable to a point that our body defense system was down due to how cold/hot it was, all 3 of us got sick during our stay here. We had to call a doctor in for the baby. thankfully she was ok after 48hrs. I have called multiple times and different days to the front desk or housekeeping and no one ever picks up the phone. I always have to physically go to the front desk for some reason. This is not something a hotel that charges over 300 euros a night should be proud of. The only person that ever picks up the phone was the concierge that helped us getting a doctor for the baby. Finally one night on our way out to dinner, I called for the trash to be emptied out since we need it daily for diapers. an hour later upon return from dinner, it was not done. I called again to remind them, and a gain 20 minutes later, and again 15 minutes later. Finally after almost 2hrs from my initial call, I can not wait anymore since it is the baby's bedtime. We need to take a bath and put the baby to sleep. I stormed out to the lobby with the 2 trashcans and emptied it myself into the hotel lobby's trash. The manager called and apologized. Really, I don't need your fake apologies or your cake. I need you to do the right thing and either discount the bill or reimburse some points. Apologies alone means nothing, especially nothing was done after. Breakfast was good at this hotel, I will give them that. The older lady that manage the breakfast area was the only friendly person throughout our entire stay. This hotel caters to short term quick 1 night business people, that's why all the previous 1-2 night stays amongst our employees were fine. Do yourself a favor and look else where for longer stays or if you have children. Also do yourself a favor and refuse to stay at any room behind the reception. This is our 10th time in Amsterdam in the last 5 years. We will not be back to this shameful hotel and the hotel is blacklisted from our 175,000 employees globally.

Not sure why the recent bad reviews. I just returned from a quick two night trip. It was excellent. From the moment we arrived the front desk staff was welcoming and accommodating. We arrived very early in the morning and one of our two rooms was ready. We were upgraded to a suite overlooking the canal. My ambassador status was recognized with a room upgrade, welcome amenity/drink, and a gift delivered to the room with a personalized note. The rooms were modern and comfortable. I’d definitely return to this location. It’s an easy walk into the heart of Amsterdam.

This hotel is vastly overpriced. We paid an enormous amount of money and here are some of the service and facility flaws we were treated to in return: -a EUR26 hamburger with only cheap crisps served by a slow, indifferent restaurant staff (even taking into account the usual inflated hotel-restaurant prices), -dark room and hallway lighting, no bottle opener, a tissue box with 3 tissues in it and a soggy magazine upon arrival in the room, -a bizarre toilet design with large, uncovered windows facing the rest of the room that left the user totally exposed with no privacy to use the toilet and shower (and the toilet light flooded the rest of the room, waking the other guests), -a shower that overflowed into the rest of the toilet, a tiny shower rack for shampoo and soap, -two phone calls required for a simple box of tissues and roll of toilet paper, -one very unfriendly front desk employee, -an attempt to add 5 extra items to our bill that we never ordered, -etc.