Aparthotel Princess Playa

Not for the first time decided to stay here mainly for its location. This time unfortunately we were given a room, 403, which smelled strongly of drains and was quite unbearable . Complained to the reception and asked for a different room, none was made available. They tried to sort the smell to no avail and during our 4 nights stay we could barely sleep. Never again. On one occasion we were told to wait till mid day to see if a room became available - we had already made plans and could not waste a day waiting at the hotel. Asked for compensation but none was given. Very bad experience and have decided never to stay here again. Be aware.

This Hotel is in an ideal spot, right on the beach front, the views from our room were amazing, (room 509) and the sea breeze was bliss. The Hotel was very clean and the breakfast was good, staff in the dining room were so nice and very helpful, the terrace where you can sit and have breakfast is very comfortable and the views are lovely. My only complaints are, the pool needed cleaning, as there was some algae around the pool, which I did mention to Frankie, the pool is small but served its purpose in the heat, maybe install another or quicker lift, also, I emailed the Hotel before arriving to make sure my adult Son had his own room/space to sleep and Paid extra, which we received, however the sofa is not a sofa bed, and not suitable for sleeping on, maybe change these to sofa beds, as my Son never got a good sleep, but he enjoyed your Hotel location/staff, as did I, and we will definitely go back. Many thanks to Miguel who was super helpful, and your recommendation to go to Picasso Restaurant in Puerto Banus, it was, 1st class, fantastic food, service and value for money, everyone should try this place, you will be amazed. We used Uber, a taxi from the hotel to Puerto Banus was 20 euros, you can also use the boat to go to Puerto Banus, near the Hotel, it takes 30mins and cost 10 euro one way or 18 return or get the bus, also a taxi from Malaga Airport with local taxi drivers to the Hotel was 86 euros and 58 euros with Uber. Just a few minutes walk to the old town of Marbella. Lots of bars and restaurants all around, its the perfect location, and lots to see and do. I have been to Marbella a few times and this was the best location I have stayed in. We also met some lovely people. Many thanks to all the staff

We have stayed here a few times, it’s been a while since we last stayed. Location is second to none for the price. Staff good on arrival. Room on 6th floor spacious and clean with a sea view. The roof bar, cafe and pool area are lovely but could do with an overhaul to make the roof top amazing. The lifts are painfully slow especially with 1 of them service lift only. But it’s all about the location, you cannot beat it, right on the strip. We will be back.