Andaz Mayakoba Resort Riviera Maya

Our second time at Mayakoba and first time at Andaz. Incredibly beautiful property, spacious rooms, plentiful restaurants. BUT, the staff is the real standout. Everyone was amazing, from remembering all of our names to anticipating our needs before we asked to keeping everyone hydrated. Our butler Valeria was the most helpful person to make our trip memorable, and helped us navigate the vast property and activities around the complex. Aurelio at the beach bar was an absolute standout, and also anticipated our needs from moving the umbrella as the sun moved, without asking to refilling drinks. I recommend requesting him by name. 6/5 stars.

We had a great time at Andaz Mayakoba. Nice room, great food and breakfast buffet (the quesadilla stand in particular was a stand out), and a beautiful property. The beach experience was a highlight of our trip — comfortable couch like chairs, umbrellas, and excellent service…thank you to Benito, Aureliano and Daniel in particular for taking good care of us. Would very much recommend for a trip with friends!

This is our second year visiting the Andaz and once again we have had an amazing stay. The resort is gorgeous and the grounds, rooms, and restaurants are all beautifully maintained and reflect the luxury that is ezpected at an andaz resort. The care and detail that the service staff provides is incomparable. From the moment you arrive you know you will be well taken care of. While all of the staff is professional, courteous and beyond helpful, special mention is needed for Paco Medina at the beach. Paco truly made our visit a memorable and special holiday with his hard work and care. Daniel Ahuatcen was the very capable manager on the beach every day and also provided an exceptional experience. Andaz is lucky to have employees like Paco and Daniel who represent the very best that Andaz has to offer. Highly recommend this resor!