Andaz Mayakoba Resort Riviera Maya

This resort has been our sanctuary, small, cosy, beautiful and relaxing. It feels more like you are in nature than Disney land even if it’s family friendly. Unfortunately, our last two visits the hot tubs by the laguna pool were “not working”. When we inquired we were dismissed. They eventually offered to use the spa hot tub which is not the experience we were looking for at all. The problem is that we like to go during the winter and the beach pool is very cold then. When the three hot tubs by the laguna pool area were working/on they heated up the adjacent pools as well and we had wonderful times there, even when it rained. Without the hot tubs it’s not worth taking the risk of the weather not being great and not being able to enjoy the pool areas at all. We wanted to go for thanksgiving this year but I called the hotel to ask whether they fixed the hot tubs and was told “we no longer offer this service”. At least that’s more honest than saying for two years that they were broken. The other disappointment has been the lack of maintenance of the bikes. Every time we go it seems there are fewer and fewer bikes and the biking was also a big part of why we loved this resort.

The bed was incredibly comfortable, the shower was great, the bath products were outstanding, the food, delicious, the pools were sparkling and the service and staff were outstanding.

Excellent place in the middle of nature that offers privacy with rooms, beautiful landscape, outstanding service!