Aguas De Ibiza Grand Luxe Hotel

We booked in 2020 but only made it recently. Was it worth the wait? Yes! I met my best friend here for a girls weekend. Amazing hotel, gorgeous rooms, amazing staff and the best breakfasts ever! Cheese heaven and the omelettes are to die for! Staff cant do enough! Rooftop pool is gorgeous and the view is stunning. Peruvian restaurant is lovely too! Will definitely recommend it to anyone looking for a luxury hotel away from the busy Ibiza nightlife.

We were a family of 4 adults with a 4 month old baby. This hotel was perfect for our stay, large rooms, with beautiful terraces and fantastic views. We enjoyed all the facilities, great breakfast and lunches, Spa treatments and all pool areas, everywhere is stunning and all the staff are so helpful and friendly. Special mention to our kind hosts on Reception, Lucy and Yaila whose smiling faces we looked forward to each day (sorry I cant remember all the names of so many wonderful people). We will definitely be returning next year, this is the perfect hotel and location for a stay in Santa Eulalia.

Our first room - a "dreamer" overlooked the dusty car park and conference centre. During the first couple of nights we were visited by cockroaches in the bathroom, coming through huge holes in the walls under the sink. The ceiling was also coming down in the entrance way in the room. The bathroom was very old, tired, tiles missing and a build up of dirt and grime where the water hits the floor from a very poor bathroom design. We were moved to another room. All very much the same but overlooked the pool. The area around the pool needs serious attention. All of the floor slabs are loose and very slippery. The sun beds were, without exception all stained and dirty and as the sunbed covers were mostly split and left out overnight they were all soaking wet and could not be used. Breakfast each morning became a real chore as you (as Brits) seemed to be ignored so we had to on many an occasion get our own coffee from the pots at the service stations and we were served with disinterest at best. We had two garmets removed from our room by housekeeping, apparently because we left them on the bed and they were swept up by them changing the linen. Despite discussion at the front desk and various e-mails to the hotel, we were not offered any compensation, the items have not been returned and my e-mails are being ignored. The location is very noisy. At the working end of the marina. As long as you enjoy the sound of the working dockyard every day, sanding, banging and the constant beeping of the cranes moving boats, you will be fine!. Would never re-visit. Serious attention needs to be given to customer service and the hotel needs a damn good overhaul and maintenance programme.